Refund policy

 

RETURNS

If you purchased an item directly from noyo.co and would like to return it within 30 days, we will issue you a refund or store credit (minus any shipping costs).  We do not charge a restocking fee, but return shipping costs are to be paid by the customer. 

Returned items must be in un-used condition (except for defective units). You can initiate a return from your customer account on our website. Alternatively, please email us at hello@noyo.co with the order number to begin the return process.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note: All items from The Outlet are excluded from returns.