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Frequently asked questions
How fast is shipping?
For all orders, we usually fulfill them within 1 business day.
For most items, shipping usually takes 4-5 business days.
Sample packs are an exception as they might take up to 10 business days to arrive.
What if I'm not happy with my order?
We want you to be as excited about our packaging as we are. That's why all orders (except Outlet items) come with a 30-day return window.
Not quite what you expected? No problem. Send it back within 30 days and we'll refund you or issue store credit – your choice. No annoying restocking fees, just minus the original shipping costs.
For full shipping & return policies, click here.
Questions? Our team is ready to help through website chat (bottom right corner) or email. We're real humans who genuinely want to make things right.
We’ve got your back
Shop with peace of mind, knowing that if anything is not what you expect, just reach out, and we promise to make it right.
