SHIPPING AND RETURNING YOUR PURCHASE
Shipping
NOYO ships domestically throughout the United States and Canada (for UK orders please visit https://impack.uk/). We currently do not offer international shipping yet, but are looking to add that capability soon.
- Standard Shipping = 3-5 Business Days to Lower 48 States.
- Expedited Shipping = 2-3 Business Days (if order is placed by 2pm Mon-Fri)
- Priority Shipping = 1-2 Business Days (if order is placed by 2pm Mon-Fri)
*Please note that during Q4, (September to December), shipping time might be delayed. Therefore, we encourage all of our customers to plan their orders ahead of time. Any questions regarding shipping and handling, please contact us at hello@noyo.co
Returns
If you purchased an item directly from noyo.co, you can return it within 30 days for a refund to your original payment method or store credit — your choice. We do not charge a restocking fee.
Defective or incorrect items: If the product arrived damaged, defective, or is not what you ordered, we cover return shipping. Email us at hello@noyo.co with your order number and a photo of the issue, and we will send you a prepaid return label.
Change-of-mind returns: For all other returns, the item must be in unused, resellable condition, and the customer is responsible for return shipping. Original shipping charges are non-refundable.
How to start a return: Email hello@noyo.co with your order number to begin the return authorization process. Refunds are processed within 5-7 business days of us receiving the returned item.
Shipping your return: For change-of-mind returns over $75, please use a trackable shipping service or purchase shipping insurance. We cannot issue a refund for items lost in transit back to us.
